At done55, responsible gaming is not just a checkbox on a compliance list — it is a genuine, ongoing commitment to every Pakistani player who trusts our platform. Whether you are placing a PSL bet from Lahore or spinning the reels from Karachi, we have built a comprehensive suite of player protection tools designed to keep your gaming experience healthy, controlled, and enjoyable.
Our responsible gaming framework is aligned with international best practices for online gaming operators, covering age verification, self-exclusion, financial controls, and player behaviour monitoring.
done55 enforces a strict minimum age of 21 years for all gambling activities on the platform, including casino games, live dealer tables, cricket betting, PSL wagering, and all other features. Age verification is mandatory at Account registration and may be requested again at any time. Any Account found to belong to a person under 21 will be immediately suspended, all winnings forfeited, and deposited funds returned in accordance with our Terms & Conditions. Parents and guardians in Islamabad, Rawalpindi, Faisalabad, Multan, and across Pakistan are encouraged to use parental control software on shared devices to prevent underage access to gambling websites.
Responsible gaming at done55 means creating an environment where gambling remains a form of entertainment — not a source of financial stress, emotional harm, or social disruption. We recognise that for the vast majority of our Pakistani players, betting on cricket or trying their luck at live dealer tables is a perfectly enjoyable pastime. But we also know that for a small percentage of players, gambling can become problematic, and it is our duty to step in early.
done55's responsible gaming programme is built on three core pillars: Prevention (stopping problems before they start through education and limits), Detection (monitoring player behaviour for early warning signs), and Intervention (providing effective tools and support when a player needs help). Every feature on this page is a direct expression of those three pillars in action.
Setting financial and time limits before problems develop, and making sure every player understands the risks of gambling before they deposit a single rupee.
Our systems continuously analyse playing patterns for indicators of problem gambling — such as rapidly increasing bet sizes, extended sessions, or frequent chasing of losses — and flag accounts for review.
When our system or support team identifies a player who may need help, we reach out proactively — offering cooling-off periods, self-exclusion, or a direct referral to professional gambling support organisations.
done55 gives every registered player direct access to a full range of responsible gaming controls — available instantly from your Account settings, no waiting period required.
Set a daily, weekly, or monthly cap on how much PKR you deposit into your done55 Account. Limits take effect immediately when reduced, and any increase requires a mandatory 24-hour cooling-off period before it applies. This ensures that no impulsive late-night decision can undo the budget discipline you set for yourself.
Define the maximum time you want to spend gambling in a single session. Once your set duration is reached, done55 will display a clear notification and log you out automatically. This is particularly useful for players who find themselves losing track of time during PSL live betting or extended slot sessions.
Place a ceiling on how much you are willing to lose within a given period. When your loss limit is reached, your Account is automatically locked from further betting activity for the remainder of that period. This feature is one of the single most effective tools for preventing financial harm from gambling.
Need a short break without fully closing your Account? A cooling-off period lets you pause all gambling activity for a defined period — from 24 hours up to several weeks. During a cooling-off, you cannot log in, deposit, or place bets. All pending withdrawals are still processed normally.
If you feel that gambling has become a serious problem, done55's self-exclusion tool allows you to close your Account for a minimum of six months or permanently. Self-exclusion is irreversible for its duration — done55 will not reinstate an excluded Account early under any circumstances, including special promotions or PSL season offers.
Enable periodic pop-up reminders that show you how long you have been playing and how much you have wagered in the current session. These reality checks interrupt the flow of play at your chosen interval — every 30, 60, or 90 minutes — giving you a clear-eyed moment to decide whether to continue or stop.
All responsible gaming tools at done55 are self-service and accessible directly from your Account settings. You do not need to contact support to set deposit limits, enable a cooling-off period, or initiate self-exclusion — though our 24/7 support team is always available in English and Urdu if you need assistance.
Visit done55.ws and log in using your registered email and password. If you have forgotten your credentials, use the password reset option on the login page.
Click on your profile icon in the top-right corner of the screen and select "Account Settings" from the dropdown menu.
Inside Account Settings, locate the "Responsible Gaming" tab. This section houses all available player protection tools — deposit limits, session limits, loss limits, cooling-off, self-exclusion, and reality checks.
Select the tool you wish to activate, enter your desired parameters (e.g., daily deposit limit of Rs 5,000), and confirm. Protective measures — including limit reductions and self-exclusion — take effect immediately.
done55 will send a confirmation to your registered email address whenever a responsible gaming control is activated or modified. Keep these confirmation emails for your records.
Honest self-reflection is one of the most powerful tools available. If you answer "yes" to two or more of the questions below, we strongly encourage you to activate one of done55's responsible gaming tools or speak to a support professional.
Have you ever spent more money gambling on done55 than you originally planned to spend in that session?
Have you found yourself gambling to recover money you previously lost — commonly known as "chasing losses"?
Has gambling caused any arguments, tension, or concern within your family or household — including with parents, a spouse, or siblings in your home in Lahore, Karachi, or elsewhere?
Have you ever used money set aside for essential expenses — such as household bills, school fees, grocery money, or JazzCash/EasyPaisa transfers to family — to fund gambling instead?
Do you feel irritable, restless, or anxious when you are unable to gamble, or do you feel a strong compulsion to gamble as a way of relieving stress or negative emotions?
Have you attempted to cut back on or stop gambling in the past, but found yourself returning to it despite genuinely wanting to stop?
Have you ever hidden your gambling activity, losses, or spending from friends or family members?
Beyond the individual tools you control yourself, done55 operates a range of platform-level protections that run automatically to safeguard every player on the platform.
Mandatory KYC
Always ActiveEvery Account must pass full Know Your Customer verification — including CNIC or passport validation — before any withdrawal can be processed. This also serves as our primary age verification mechanism.
Behaviour Analytics
Always Activedone55's system monitors all active accounts for behavioural patterns associated with problem gambling, including escalating bet sizes, loss chasing, and unusually long sessions. Flagged accounts are reviewed by our responsible gaming team.
Exclusion List Checks
Always Activedone55 maintains an internal exclusion register. Any individual who has self-excluded will be blocked from re-registering for the duration of their exclusion, even if they attempt to open a new account with different details.
Responsible Marketing
Always Activedone55 does not target marketing communications at players who have self-excluded, set loss limits at their maximum, or shown behavioural indicators of problem gambling. Promotional emails and SMS messages are suppressed for these accounts.
done55 makes the following binding commitments to every Pakistani player who uses our platform. These are not aspirational statements — they are operational policies enforced across every team and system at done55.
We will never allow anyone under 21 to open or maintain a done55 Account, and we will enforce this with mandatory identity verification on every account.
We will provide all responsible gaming tools free of charge, accessible instantly with no barriers, bureaucracy, or waiting periods for protective measures.
We will honour every self-exclusion request immediately and will never attempt to reverse or circumvent an exclusion to retain a customer.
We will proactively contact players whose behaviour patterns indicate potential gambling harm — before they reach out to us, not after.
We will train every member of our customer support team — including agents serving players from Karachi, Lahore, and Islamabad — in problem gambling awareness and sensitive intervention techniques.
We will never penalise a player financially or otherwise for using any responsible gaming tool, including self-exclusion, and will process all pending withdrawals regardless of exclusion status.
Whether you want to set a deposit limit, take a short break, or speak to someone about a gambling concern — done55's tools and support team are available right now, 24 hours a day, seven days a week. Play smart, play safe.
🔞 21+ only | Play responsibly | done55 operates under a valid international gaming licence